Committed to providing customers with high quality products at the same time, Sheng extension to "create value for customers," the service concept, to provide quality customer service.

First, the service quality commitment:
·After the contract is signed, it is determined reducer installation dimensions, arrange production, shipping;
·Year warranty, the Three Guarantees, the warranty period, the company provides free technical support;
·Regularly visit customers, to ensure the normal operation of the client device;
·Lifelong contact with customers, listen to their opinion, and constantly improve product quality;
·Service hotline, open around the clock.
 

Second, the price promise:
1- In order to ensure high reliability and advanced systems were chosen selection of domestic and international high-quality brand-name products.
2- Under the same competitive conditions, our company on the basis not to reduce product performance, change the product components at the expense of good faith in the most favorable price to your party.

Third, the delivery commitment:
1- Product delivery: as requested by the user, if the special requirements, to be completed ahead of schedule, I may in particular organization of production, installation, and strive to meet customer needs.
2- Product delivery, we provide the following documents to the user;
① Technical Maintenance Manual
② The General Plan
③ Purchased parts manual and the manufacturer
④ Wearing parts, spare parts list, and comes with a certain amount of spare parts.

Fourth, after-sales service commitment:
1- The service aim: rapid, decisive, accurate, thoughtful and thorough
2- The service objectives: service quality to win customer satisfaction
3- Service efficiency: the warranty period or outside, such as equipment failure, supplier at short notice, maintenance personnel within 24 hours to reach the scene and begin repairs.
4- The service principles: product warranty period of ten months, the supply side will be free warranty repair and replacement parts are quality causes damage, damage to parts of the warranty period, provided the parts only cost fee , from the demand side equipment damage caused by human factors, supply-side repair or provide parts at cost price according to the count.

In the warranty period, our technical staff less than three times a year Recall Investigation user usage.